Frequently Asked Questions

The Frequently Asked Questions (FAQs) in this section have been compiled from client feedback and aim to assist clients and visitors to the website.

Can I keep cash on deposit?

Hargreave Hale has a deposit account facility allowing Hargreave Hale to hold money on behalf of clients. The main benefit to the client of holding cash on deposit with Hargreave Hale is that it can help to improve the efficiency of settlement. Please click here for details of current interest rates.

How do I inform Hargreave Hale of changes to personal information?

Hargreave Hale will need in writing, signed authority from the client to make any adjustments to personal information or any changes to the way the client’s account is set up. For Discretionary and Investment Managed clients, Hargreave Hale also sends out on an annual basis a document detailing your account set up. This also gives clients the opportunity to make their broker aware of any changes.

I have an account with another broker and wish to transfer to Hargreave Hale, how do I go about it?

If you are not an existing client of Hargreave Hale, you will need to contact your nearest branch, all branch contact numbers you will find under the "Contact Us" section of this website. You will be put in touch with an Account Executive who will go through with you the usual account opening procedure. Your Account Executive will then contact your previous broker and will arrange the transfer of your existing account on your behalf. You will need to notify your previous broker to expect contact from Hargreave Hale regarding the transfer.

How do I open an account?

If you contact your nearest branch of Hargreave Hale, contact details are found under the "Contact Us" section of this website, you will be able to speak with an Account Executive to discuss your requirements. They will obtain as much information from you to help him or her provide you with the right level of service and products unique to you.

Can I transfer ISA plans held elsewhere to Hargreave Hale?

Yes, it is possible to transfer ISA plans held with other plan managers to Hargreave Hale. Hargreave Hale offers a free ISA transfer service to help you manage all your ISA requirements in one place. Please contact your nearest branch for more information regarding ISAs.

What is the dividend yield ?

The Dividend Yield is a method of assessing the income from an investment. It is the annual gross dividends (as currently declared or forecast) expressed as a percentage of the current market price.

What does ex-dividend (xd) mean?

When a share is ex-dividend it means all registered shareholders on that date are entitled to the dividend the company is paying. When a share goes ex-dividend the share price will generally fall by the amount of the dividend to be paid.

What is the nominee service and what are the advantages?

By using a nominee service you can hand over the responsibility of managing all your share certificates to an experienced and professional team. It is a cost efficient way of handling the settlement of transactions by helping to reduce dealing charges, improve security of your shareholdings, save time and money on tax returns and accountancy fees, and simplify dividend payments. For more information please contact your nearest branch.

What is a Boiler Room?

Boiler Rooms are operations, usually based outside the UK, set up specifically to defraud unsuspecting individuals and often involving very large sums of money. As these operations are based outside the UK, the perpetrators are able to target investors worldwide, and beyond the scope of the Financial Conduct Authority and Financial Services Compensation Scheme in the UK. Therefore it is almost impossible to recover any money that is lost.

How does a Boiler Room work?

Boiler Room scams operate according to at least three different formats. One format offers investors a “fantastic deal” on shares that are sure to double. The reality is that the company may not even exist. The second format is a proposition for the individual to buy or sell shares in a company they may already hold. The Boiler Room will tell one group of investors to buy and another group of investors to sell. If shares go up in value then the buyers will be impressed. If the shares go down in value then the party selling will be impressed, regardless of the share price. The perpetrator does this several times to gain the investor’s confidence before moving in for the big money investments - normally in companies which may be worthless or non existent. The third format is when the perpetrator plays the “white knight”, and involves investors who have lost money. The perpetrator tells them they have a buyer for their worthless holding, but a payment fee must be paid.

What can I do if I have been caught out by a Boiler Room?

If you are a victim of a Boiler Room scam, it should be reported to the police and the Financial Conduct Authority. You should keep any documentation you have relating to the company making the recommendations in order to assist tracing the perpetrators.